Privacy Policy

01Who we are

This Privacy Policy explains how DRAGO DIGITALS collects, uses, shares and protects personal data when you visit our websites, buy our digital products or get in touch with us. For the purposes of the Brazilian General Data Protection Law (LGPD – Law No. 13,709/2018), the EU/UK General Data Protection Regulation (GDPR) and similar laws, we are the controller of your personal data.

02Information we collect

Information you give us

• Contact details: name, email address and any information you include when you fill in a form or email us.
• Purchase details: name, email, country, the products you bought and the transaction history needed to deliver them and provide support.
• Support requests: messages and information you send us about orders, access or refunds.

Information collected automatically

• Device and usage data: IP address, browser type, device, operating system, language, pages visited, referring URL and date and time of access.
• Cookies and similar technologies: see section 05.

Information from partners

• Payment and checkout platforms send us order confirmations and basic buyer details. We do not receive or store your full card number.
• Advertising and analytics platforms may share aggregated or pseudonymous campaign performance data with us.

03How we use your information

• To process your purchase and deliver the digital products you bought.
• To answer questions, provide customer support and handle refund requests.
• To send transactional messages, such as purchase confirmations and access instructions.
• To send marketing communications, where you have agreed to receive them. You can unsubscribe at any time.
• To measure and improve our websites, products, offers and advertising campaigns.
• To prevent fraud, abuse and security incidents.
• To comply with legal, tax and accounting obligations.

04Legal bases for processing

We process personal data only when we have a legal basis to do so, in particular:

• Performance of a contract: to deliver the products you bought and support you.
• Consent: for marketing emails and non-essential cookies, where required by law. You can withdraw consent at any time.
• Legitimate interests: to improve our services, measure campaigns and keep our websites secure, always balanced against your rights.
• Legal obligation: to meet tax, accounting and regulatory requirements.

05Cookies and tracking

We use cookies, pixels and similar technologies to keep our websites working, remember your preferences, understand how visitors use our pages and measure the results of our advertising, including on social media and search platforms.

You can block or delete cookies in your browser settings, and you can manage ad personalization in the settings of each advertising platform. Blocking some cookies may affect how our websites work.

06How we share information

We do not sell your personal data. We share it only as needed with:

• Payment and checkout providers that process your purchase.
• Service providers such as hosting, email delivery, customer support and analytics tools, which act on our instructions.
• Advertising platforms, to measure and optimize campaigns.
• Public authorities, when required by law or to protect our rights.
• A successor company, in the event of a merger, acquisition or sale of assets.

07International data transfers

Because we serve customers in several countries and use service providers based abroad, your data may be transferred to and processed in countries other than your own, including Brazil and the United States. When this happens, we rely on the safeguards allowed by applicable law, such as standard contractual clauses, to protect your information.

08How long we keep data

We keep personal data only for as long as needed for the purposes described in this policy: for the duration of our relationship with you, and afterwards for the periods required by tax, accounting and consumer protection laws or to defend legal claims. When data is no longer needed, we delete or anonymize it.

09Your rights

Depending on where you live, you may have the right to:

• Confirm whether we process your data and access a copy of it.
• Correct incomplete, inaccurate or outdated data.
• Request deletion, anonymization or blocking of data.
• Request portability of your data to another provider.
• Object to or restrict certain processing, including direct marketing.
• Withdraw consent at any time, without affecting earlier processing.
• Obtain information about the parties we share data with.
• Lodge a complaint with a data protection authority, such as the ANPD in Brazil or your local authority in the EU/UK.

California residents may also have the right to know, delete and correct personal information and to opt out of "sale" or "sharing" for cross-context behavioral advertising. We will not discriminate against you for exercising your rights.

10Security

We use technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse or alteration. No method of transmission or storage is completely secure, but we work continuously to protect your information.

11Children's privacy

Our websites and products are not directed to children under 16, and we do not knowingly collect their personal data. If you believe a child has provided us with personal data, please contact us and we will delete it.

12Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last changed. For significant changes, we will provide additional notice where appropriate.

13Contact us

If you have questions about this policy or about how we handle your data, contact us:

You can also use our contact form.