01Our 7-day guarantee
We want you to be happy with every product you buy from DRAGO DIGITALS. If a product isn't right for you, you can request a full refund within 7 (seven) calendar days of the purchase date. No explanation is required.
This guarantee is in line with the right of withdrawal for online purchases under the Brazilian Consumer Protection Code (Law No. 8,078/1990, art. 49).
02How to request a refund
Send your request within the guarantee period using one of these channels:
- Email: contact@dragodigitals.com.br, with the subject "Refund request".
- Contact form: open the form with "Refund request" selected.
- Purchase platform: if you bought through a checkout or sales platform, you can also request the refund directly in your purchase area on that platform.
To help us find your order quickly, include:
- The email address used for the purchase.
- The order or transaction number, if you have it.
- The name of the product.
03Processing time
- We confirm receipt of your request and process it within 5 business days.
- Refunds are made to the original payment method.
- The time for the amount to appear depends on your bank, card issuer or payment provider. For credit cards, the refund may appear on your next statement or up to two billing cycles later.
- Fees for currency conversion or international transactions charged by your bank may not be refundable by us.
04After the refund
Once a refund is approved, access to the product and any bonuses is removed, and the license to use the content ends. Files you downloaded must be deleted and may not be used, shared or distributed.
05When refunds may not apply
- Requests made after the 7-day guarantee period, except where the law gives you additional rights.
- Repeated purchase-and-refund patterns or other signs of abuse of the guarantee.
- Cases of fraud or violation of our Terms of Use, such as sharing or reselling the product.
If a product has a technical problem, such as a file that won't open or missing content, contact us at any time and we will fix it or send a working version.
06Chargebacks
If you have a problem with a purchase, please contact us before opening a dispute or chargeback with your bank. Most issues are solved quickly by our support team, and a direct refund is usually faster than a chargeback.
07Contact
Questions about a refund? We are here to help: